The MAS Value Proposition
Mid Atlantic Systems (MAS) will make your business more competitive by leveraging the vast power of technology. As a managed solutions provider MAS provides an array of cost effective infrastructure, Networking and Business Continuity solutions. We recognize that in today’s marketplace, information and access to that information is crucial. Our solutions assure increased information access and protection while promoting productivity, efficiency and cost savings across your entire IT infrastructure
Managed Services
Proactive Remote Monitoring Solution
- Optimum network visibility
- Central Dashboard capability
- Help desk services
- Security monitoring
- Network optimization
IT Infrastructure Support
Physical and Cloud Network design, deployment and support
- Free network audit and quote
- Virtual solutions
- Network security audits
- Desktop support and systems management
- Website and email management services
- Network documentation
Data Management
- Data backup solutions
- Data recovery
- Business continuity solutions
- Data security consultations
Computer Repair
- Diagnostics
- Computer optimization
- Virus removal
- Desktop/Laptop repairs
- Data Transfer
- Windows installations
- Hard drive services
Web Design & Development
Web Design with our customers in mind. Modern web design is more involved than creating an attractive website.
- Website design & development
- Web hosting
- Mobile-friendly UI
- Design for every device
- Positive UX
- SEO optimization
Our partners
One Stop Services and Support Through leveraged Partnerships.
Our Process
We strive to meet the needs of our customers and provide you with quick and timely service.
- 1
Consultation
- 2
Planning
- 3
Process
- 4
Implementation
Frequently asked questions
Here are some answers to questions we think you might have. If your questions isn't answered here feel free to contact us anytime.
1. What Is a Managed Service Agreement?
A managed services contract is a formal agreement made between the managed service provider (MSP) and its client that outlines the responsibilities and duties of both parties including services the MSP will provide. Some managed services contracts include service level agreements. These service level agreements provide minimum response time and liability protection for the MSP.
2. How does MAS IT deliver its support?
The MAS team incorporates best practices into its service delivery model. The key components of the model include:
- Needs identification – working with client
- Planning/Requirements definition – working with client
- Fieldwork/Execution
- Project Management
- Reporting
- Measurement and feedback
3. What types of systems do you support?
LIST OF SUPPORTED HARDWARE
- Towers & rack servers
- PC desktops & laptops
- Mac desktops & laptops
LIST OF SUPPORTED SOFTWARE
- Microsoft Server 2003, 2008, 2012, 2016, 2019
- Trend Micro
- Symantec Backup Exec
- QuickBooks
- Microsoft Office
- Microsoft Outlook
- Microsoft Exchange
- Hyper-V
- VMware
- Web Browsers
- Anti-virus (Trend Micro, Symantec, Norton)
If your software is not on this list we will attempt to help you solve your problem using technical support of the vendor or our resources.
4. What makes you different from other Managed Service Providers?
MAS is unique because we have taken a managed services framework and wrapped it around custom solutions development to bring creative affordable business solutions to our clients.
5. What kind of clients do you serve?
We target clients in the small to mid-sized business marketplace as well as State & Local and Federal businesses. From an industry vertical standpoint our client base covers:
- Architectural & Engineering
- Financial Services
- Construction
- Hospitality
- Health Care
- Water
- Automotive
- Non-profit
Client reviews
My computer wasn’t powering on so I took it to MAS because they were close by. They had it fixed quickly and the price was fair. I will certainly be using them in the future for any computer Issues I have
Friendly quick service! Needed my laptop turned over quickly for school and they delivered! Would use them again!
They were extremely helpful and kind. When one of my laptop's hinges broke, they not only examined it but determined my laptop was still under warranty. They provided me with a box and label and instructions for how to send it back to the manufacturer, and it got fixed in good time.
Was professional and kind, fixed all problems and cleaned PC thoroughly.Fair prices for the work that was done, installed new powersource with no problems whatsoever
They fixed my desktop power supply and got me back online.Then my wife's computer died and they got it back up and running.Love their professionalism and response time for getting things fixed.I'm now taking my old computer to restore so I can download my festival information and my many pictures of family, friends and church festivalsThey provide fast service and they are just a few miles away and I feel I can trust them with my stored data on my computers.
My relatively new Dell Windows 10 business desktop crashed and would not reboot. At all. Completely dead in every way. I'm pretty handy with these things and can usually fix them myself. Not this time. I tried everything. I called Cherie & Kevin at Mid-Atlantic Systems -- which I've done a few times before -- and dropped the computer off to them 30 minutes later. I had severe doubts the machine could be salvaged. But hallelujah, less than 48 hours later, they called me and told me they fixed it. For $75! What an absolute bargain. They even managed to save all my data and applications. So I didn't need to waste unnecessary downtime reloading everything and resetting all of my preferences and settings. These guys are lifesavers! And very friendly, professional and helpful. I highly recommend them for any computer/systems work you need.
