The MAS Value Proposition

Mid Atlantic Systems (MAS) will make your business more competitive by leveraging the vast power of technology. As a managed solutions provider MAS provides an array of cost effective infrastructure, Networking and Business Continuity solutions. We recognize that in today’s marketplace, information and access to that information is crucial. Our solutions assure increased information access and protection while promoting productivity, efficiency and cost savings across your entire IT infrastructure
  • Managed Services

    • Managed Services

    Proactive Remote Monitoring Solution

    • Optimum network visibility
    • Central Dashboard capability
    • Help desk services
    • Security monitoring
    • Network optimization

  • IT Infrastructure Support

    • IT Infrastructure Support

    Physical and Cloud Network design, deployment and support

    • Free network audit and quote
    • Virtual solutions
    • Network security audits
    • Desktop support and systems management
    • Website and email management services
    • Network documentation

  • Data Management

    • Data Management

    • Data backup solutions
    • Data recovery
    • Business continuity solutions
    • Data security consultations

  • Computer Repair

    • Computer Repair

    • Diagnostics
    • Computer optimization
    • Virus removal
    • Desktop/Laptop repairs
    • Data Transfer
    • Windows installations
    • Hard drive services

  • Web Design & Development

    • Web Design & Development

    Web Design with our customers in mind. Modern web design is more involved than creating an attractive website.

    • Website design & development
    • Web hosting
    • Mobile-friendly UI
    • Design for every device
    • Positive UX
    • SEO optimization

    Our partners

    One Stop Services and Support Through leveraged Partnerships.

    Our Process

    We strive to meet the needs of our customers and provide you with quick and timely service.
    • 1

      Consultation

    • 2

      Planning

    • 3

      Process

    • 4

      Implementation

    Frequently asked questions

    Here are some answers to questions we think you might have. If your questions isn't answered here feel free to contact us anytime.

    1. What Is a Managed Service Agreement?

    A managed services contract is a formal agreement made between the managed service provider (MSP) and its client that outlines the responsibilities and duties of both parties including services the MSP will provide.  Some managed services contracts include service level agreements.  These service level agreements provide minimum response time and liability protection for the MSP.

    2. How does MAS IT deliver its support?

    The MAS team incorporates best practices into its service delivery model.  The key components of the model include:

    • Needs identification – working with client
    • Planning/Requirements definition – working with client
    • Fieldwork/Execution
    • Project Management
    • Reporting
    • Measurement and feedback

    3. What types of systems do you support?

    LIST OF SUPPORTED HARDWARE

    • Towers & rack servers
    • PC desktops & laptops
    • Mac desktops & laptops

    LIST OF SUPPORTED SOFTWARE

    • Microsoft Server 2003, 2008, 2012, 2016, 2019
    • Trend Micro
    • Symantec Backup Exec
    • QuickBooks
    • Microsoft Office
    • Microsoft Outlook
    • Microsoft Exchange
    • Hyper-V
    • VMware
    • Web Browsers
    • Anti-virus (Trend Micro, Symantec, Norton)

     

    If your software is not on this list we will attempt to help you solve your problem using technical support of the vendor or our resources.

    4. What makes you different from other Managed Service Providers?

    MAS is unique because we have taken a managed services framework and wrapped it around custom solutions development to bring creative affordable business solutions to our clients.

    5. What kind of clients do you serve?

    We target clients in the small to mid-sized business marketplace as well as State & Local and Federal businesses.  From an industry vertical standpoint our client base covers:

    • Architectural & Engineering
    • Financial Services
    • Construction
    • Hospitality
    • Health Care
    • Water
    • Automotive
    • Non-profit

    Client reviews

    Look through some of our reviews below and let our customers assure you that we are the best at what we do.
    Pierre B.

    Odenton, MD

    My girlfriend's mother's laptop was a wreck that I had spent forever trying to fix. It didn't load, and when it did the internet wasn't working. After weeks of consternation I gave Mid-Atlantic a call and dropped it off to Aaron, who was nothing but courteous and professional. He had given me a price for the diagnostic ($75) and kept me updated with the progress of the laptop, informing me of his next steps in repair as well as his Plans A, B, and C.

    The laptop is as good as new. Because of our open dialogue I knew he exhausted every logical option and troubleshooted to the best of his ability. I knock on wood that any of our laptops would need any fixing, but I am confident I know where I'm going next time such a thing happens.

    Christopher D.

    Hanover, MD

    I am extremely pleased with the service I received here. I brought my computer in because it was freezing up and the power button broke when I tried to fix it. I dropped it off and got a call three days later to pick it up. When I came back they'd not only fixed the software and hardware issues I brought it in for but also vacuumed it out, fixed (As best they could) a big crack that's in the side of my case, and removed some malware that was on my system.

    But best of all they showed me how to fix the power button on my own so I wouldn't have to bring it in just for that again. That's a first for me from any repair shop and I won't forget it.

    The staff is professional and incredibly friendly. The inside of the shop is clean and well lit. Highly recommend this place for anyone with a computer issue.

    Jill W.

    Fort Meade, MD

    A week ago our laptop froze up on us and Windows would not load. We are fairly new to the area and I had no idea who to call. I checked here on Yelp and found Mid-Atlantic Systems. I am SO glad that I found them! I called and spoke with Cherie, and she told me to bring it right over. My husband had just finished a big project for an online class and needed to submit it by Saturday. I dropped the computer off on a Wednesday and Cherie had it fixed and ready by early Friday afternoon. She called me Thursday with an update (after hours by the way), and she said that she would do everything she could to get the computer fixed by Friday if possible. She resolved the issue and provided some good recommendations all at a very reasonable price. She was very kind and professional. We will definitely be using Mid-Atlantic Systems for all of our computer needs going forward.
    Nancy A.

    Odenton, MD

    My mom's laptop was all but trashed when we decided to bring it in as a last ditch effort to save it. After a week, the computer was back and better than ever. Well exceeded my expectations. Geek Squad, goodbye forever.
    Mary S.

    Gambrills, MD

    I sure was lucky to find this place! I had a deeply troubled laptop. It took a lot longer than I expected to fix it, but they would not give up till my many problems were solved. They are total pros all the way and really know IT inside out and backwards. So forget the rest, go to the best!
    Katherine Moore

    Odenton,MD

    Absolutely fantastic! I brought two laptops in for repairs, they were fixed and work great. Service was friendly and professional, I highly recommend 🙂

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